Here’s a great infographic made by CBP Research showing who benefits from Hosted VoIP Service versus a VoIP PBX solution.
The concept of contact center agents working from their homes was quite radical just a few short years ago, but the concept has picked up momentum. Perhaps even moving to mainstream, and while that may be the subject of a debate it won’t be for much longer. The fact is hiring remote staff opens [...]
A recent study finds that small to midsized enterprises are adopting Hosted PBX services as a means to reduce IT costs in record numbers. Furthermore, the already skyrocketing adoption rate is expected to double over the next half decade, with the number of SMBs using, at minimum, one cloud-based service tripling over the same time [...]
In the days before the age of digital communications, when phone calls traveled through the wired PTSN network, corporations around the globe were required to acquire dedicated lines, or bundles of circuits known as ‘trunks’, from their conventional telephony provider. Modern day communications has modified the ‘trunking’ theory to encompass the IP-enabled sphere; resulting in [...]