How to Improve Customer Service with PBX

Communication channels are important for large and small businesses alike. Most businesses have a phone line, email address, and an increasing number are seeing the value in having a presence on social media networks. As PBX systems become more sophisticated, whether you’re using a conventional small business PBX or an IP-based PBX solution, there are [...]

Physical PBXs Aren’t Dead Yet

Because of recent trends toward Hosted PBX and other forms of remotely hosted communications technology, those watching the telephony market have tended to overlook traditional PBXs in recent years, or to assume that the old-fashioned physical PBX was fast becoming a thing of the past. In fact, certain types of physical PBXs are still showing [...]

The Verdict is in: The Hosted PBX is the top choice for SMB’s!

A recent study finds that small to midsized enterprises are adopting Hosted PBX services as a means to reduce IT costs in record numbers. Furthermore, the already skyrocketing adoption rate is expected to double over the next half decade, with the number of SMBs using, at minimum, one cloud-based service tripling over the same time [...]

PSTN to SIP – The Evolution

In the days before the age of digital communications, when phone calls traveled through the wired PTSN network, corporations around the globe were required to acquire dedicated lines, or bundles of circuits known as ‘trunks’, from their conventional telephony provider. Modern day communications has modified the ‘trunking’ theory to encompass the IP-enabled sphere; resulting in [...]